BeVegas Casino - Spelaren kämpar för att slutföra KYC-verifiering.

Hello, I have hereby made this claim since the 22nd of May that I try to withdraw my money at the casino and every 5 days they say that a document is always missing and today my account was drawn at random for one more check, already I gave all the documentation to the security@bevegas.com department and we are still working on it today.

Yours sincerely

Miguel ***

Olá, venho por este meio fazer esta reclamação desde dia 22 de Maio que tento fazer a retirada do meu valor no casino e cada 5 dias dizem estar a faltar sempre um documento e hoje a minha conta foi sorteada ao acaso para mais uma verificação, ja dei toda a documentação para o departamento do security@bevegas.com e andamos nisto até hoje.

Atensiosamente

Miguel ***

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Could you please advise if it were your first withdrawal in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon, it's the first withdrawal but I still don't think it's normal for so many laps and not inform the customer right away

of all documentation and only inform each time you attempt to survey.

graciously

Miguel ***

Boa tarde, é a primeira retirada mas mesmo assim não acho normal tantas voltas e não informar logo o cliente

de toda a documentação e só informarem cada vez que se tenta fazer o levantamento.

Atenciosamente

Miguel ***

Thank you very much Mike for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Good afternoon, I already ordered a new wire transfer order for the amount of 500 € on Friday.

graciously

Miguel *****

Boa tarde, já pedi na sexta feira novo pedido de wire transfer no valor dos 500€ vamos ver se é desta

Atenciosamente

Miguel *****

Hello Miguel,

Please update us when funds are received - I will set a timeframe one week.

Hello, I'll wait until the end of the week

thank you

Miguel *****

olá, vou aguardar até final da semana

obrigado

Miguel *****

Good morning, I hereby inform you that from May 22, 2020 until today,

I received any amount of money I am entitled to at stake, to encourage people to play it is just facilities

to receive it is only difficulties now you can tell me which international entity to be able to do

a complaint at the judicial level.

graciously

Miguel *****

Bom dia, venho por este meio informar que desde o dia 22 de Maio de 2020 até hoje ainda não

recebi qualquer valor do q tenho direito em jogo, para incentivar as pessoas a jogar é só facilidades

para receber é só dificuldades já agora podem me informar qual a entidade internacional para poder fazer

uma queixa a nível judicial.

Atenciosamente

Miguel *****

Hello Miguel,

Do I understand you correctly that you haven't received your winnings?

Can you tell me where I can make a complaint to unmask the fraud of this casino judicially

Pode me informar onde posso fazer queixa a desmascarar a fraude deste casino judicialmente

Dear Miguel,

BeVegas Casino is not licensed by any authority so I’m afraid that this is your last possibility to get resolved this case. We will try to contact them.

I would like to invite BeVegas Casino into this conversation. Can you give us some explanation of whole situation and why is this player experiencing problems with withdrawal?

Thank you in advance for the reply.

The situation doesn’t have much history I already sent all the necessary documentation and did everything I was asked to do now it was just the payment phase

A situação não tem muita história já enviei toda a documentação necessária e fiz tudo o que me pediram agora era só a fase do pagamento

???

Dear Miguel,

In cases where the casino is not willing to react on our request and we do not have a closer look on the case from both sides our hands are tied. If they won’t reply withing the next week, the complaint will be unresolved and it will negatively influence the casino's rating and other players can read about your experience in our review.

Let's wait then ...

Thank you

Miguel ***

Vamos aguardar então...

Obrigado

Miguel ***

Good afternoon, today I received the transfer of the BeVegas casino, I thank you for your help.

best regards

Miguel Gomes

Boa Tarde, hoje recebi a transferência do casino BeVegas agradeço a vossa ajuda.

Cumprimentos

Miguel Gomes

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli