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I made a deposit via pix on Saturday the 22/04/2023th before 10 am but it did not enter the website, I contacted the chat that asked to email the receipt and wait 48 hours, I did that and received only an email confirming the contact. I did the chat and email process again on Monday Tuesday and Thursday, always automatic email response and the chat they are checking. I lost betting on SPFC x América mg on Saturday and SPFC x Ituano on Tuesday, where both SPFC won and I lost the bet. I just want my account credited or my money refunded.

Fiz um depósito via pix no sábado dia 22/04/2023 antes das 10h da manhã porém não entrou no site, entrei em contato com chat que pediu para enviar por email o comprovante e aguardar 48h, fiz isso e recebi apenas um email confirmando o contato. Fiz novamente o processo chat e email na segunda terça e quinta , sempre resposta automática do email e o chat que estão verificando. Perdi de apostar no SPFC x América mg no sábado e SPFC x ituano na terça, onde ambas o SPFC ganhou e eu deixei de ganhar a aposta. Só quero meu crédito em conta ou estorno do meu dinheiro.

Dear lucas92sjc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas 

Dear lucas92sjc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.