Betmaster Casino - Spelaren kämpar för att ta ut sina vinster.

Hi, I used SEK 2900 on betmaster.io, I tried to withdraw the money on the same card I made deposits but it did not work. Contacted the support and they referred to Withdrawals via crypto currency and that I needed to make a deposit using this method. So I did as they asked and put in SEK 100, after this they have asked me to wait and have waited for 24 hours without further answer

Hej jag van 2900kr på betmaster.io, jag försökte ta ut pengarna på samma kort jag gjort insättningar men det gick inte. Kontaktade supporten och dem hänvisade till Uttag via krypto valuta och att jag behövde göra en insättning med denna metoden. Så jag gjorde som dem bad och la in 100kr, efter detta har de bett mig vänta och har väntat i 24 timmar utan vidare svar

Dear Antln,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used as the alternative to withdraw your funds?

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Antln,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.