The player from Argentina had claimed that deposit bonuses were initiated without any explicit limits in the terms and conditions. The player had only received $100 but was claiming $3300 in winnings. The player had requested similar treatment to another refunded player. We had extended the complaint response time by 7 days, however, due to lack of confirmation from the player, we had to reject the complaint. The casino representative had informed us that the coupon was redeemed and used.
Spelaren från Argentina hade hävdat att insättningsbonusar initierades utan några uttryckliga begränsningar i villkoren. Spelaren hade bara fått $100 men gjorde anspråk på $3300 i vinster. Spelaren hade begärt liknande behandling som en annan återbetald spelare. Vi hade förlängt reklamationstiden med 7 dagar, men på grund av bristande bekräftelse från spelaren var vi tvungna att avslå klagomålet. Kasinorepresentanten hade informerat oss om att kupongen lösts in och användes.
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