The player from Canada had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player received all of their winnings after a thorough investigation by the casino. The Complaints Team had facilitated communication between the player and the casino, leading to the successful resolution of the complaint.
Spelaren från Kanada hade begärt ett uttag innan han skickade in sitt klagomål. Tyvärr hade deras vinster inte tagits emot ännu. Problemet löstes när spelaren fick alla sina vinster efter en grundlig undersökning av kasinot. Klagomålsteamet hade underlättat kommunikationen mellan spelaren och kasinot, vilket ledde till en framgångsrik lösning av klagomålet.
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