BC.Game Casino - Spelaren upplever inloggningsproblem som gör att bonusen löper ut.

Here's what happened: at bc casino, they offer free spins on a type of roulette wheel which are awarded periodically. I won cryptos totaling about 2000 USD. However, when I tried to play a round, I was kicked out of the game with a message that my session had expired. (You'll find a screenshot at the end of this message.) When I followed the steps to log back in, it didn't work. It seemed to be loading but then it just stayed the same, not progressing to the next screen. No matter how many times I tried, it never progressed past the initial login steps. I reached out to the casino but didn't receive a solid response. To make matters worse, they take away your money if you don't bet it within a certain timeframe. This issue wasn't my fault but I also don't see them offering any compensation in return.

I've tried different games but the same thing keeps happening. I would greatly appreciate a swift response as time is running out on my bonus, and I fear nobody will take responsibility afterward.

Sucedió lo siguiente: el casino bc tiene giros gratis en una especie de ruleta donde te los va dando cada cierto tiempo, en los cuales me gane cryptos que llegan al monto de 2000usd aproximadamente . Cuando quiero jugar de a un tiro me saca del juego con el mensaje de que me sesión a caducado.( screenshot que dejaré al final) pero cuando sigo los pasos para volver a iniciar sesión no me lo permite ya que parece estar cargando pero luego queda estático y no inicia y así puedo intentar miles de veces que no inicia solo hace los pasos de un inicio de sesión normal pero nunca avanza a la siguiente pantalla. Me comunique con el casino pero no me dieron ninguna respuesta sólida. Y sumándole a todo esto te quitan el dinero si no lo apostas dentro de cierto tiempo. Este problema no fue mi culpa pero tampoco veo que se hagan cargo dándome algo a cambio.

Ya probé en distintos juegos pero aun así sigue sucediendo lo mismo. Me gustaría mucho que me dieran una respuesta lo más rápido posible ya que el tiempo corre por mi bono y luego seguramente nadie se hará cargo.

Hello matiasss,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Did you try to use a different browser or device as it seems like like a connection or device related issue?

Looking forward to your answer.

Regards,

Nick

Dear matiasss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.