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hello good evening, I registered through a bc game bonus rum I had won some money and decided to deposit more money into the account but there is a problem with the withdrawal because none of my data is appearing to carry out the withdrawal and it is blocked, that is, it does not work for me to manually enter the data… would you be able to resolve this as quickly as possible?

ola boa noite, me cadastrei através d rum bônus da bc game havia ganhado um dinheiro e resolver debositar mais dinheiro na conta só que há um problema no saque pois não estão aparecendo nenhum de meus dados para realizar o saque e está bloqueado ou seja não dá pra mim inserir manualmente os dados… teriam como resolver isso o mais rápido possível?

Dear andrielesilvasouza16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to request a withdrawal at all? Do you see any error message when you try to submit the withdrawal? If yes, please post here a screenshot of what you see in that moment.

Could you please advise if you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear andrielesilvasouza16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.