Batery Casino - Spelarens insättning är försenad och krediteras inte.

Hello, I have made deposit of 20000 INR on 31th January 2025, at 6 am

via phonepe, utr no.775980098882, and Today is 5th Feb 2025, more than 5 day's have been passed, and my amount is not credited into my batery account and not refunded to my Bank account.

I have provided everything payment screenshot, bank statement.. but they are not responding.

I have generated the request 5 times.. every time they said amount was unsuccessful, I have confirmed with they bank payment has been successfully paid.

They asked me to wait for 3 working days.. but it's been 4 day's, and nobody is responding me well.

Baterybet id-51325662

Worst app ever.. do not Play on batery I suggest!

Dear anilkhajuria4, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear mam I tried many time to provider .. payments is successful transfer

I am worried about my money ..

Batery bet app is fraud with me.

Please help me

..

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear anilkhajuria4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.