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I won 1267 from betting and maybe 100 from casino games. I have tried to withdraw 1300 euros on 7.11.2024, but nothing has come to my bank. I contacted the casino support and received a response stating that the winnings have been approved and sent for payment in 2 installments, with the first expected to arrive within a couple of days. It has now been almost two weeks and I haven't received anything.

The KYC verification was already completed on my account before the winnings, and the account is verified.

Voitin 1267 vedonlyönnistä ja ehkä 100 casinopeleistä. Olen koittanut nostaa 1300 euroa 7.11.2024 mutta mitään ei tullut pankkiini. Olin yhteydessä casinon tukeen ja sain sieltä vastauksen voitto on hyöksytty ja pistetty maksuun 2 dessa osassa joista ensimmäisen olisi pitänyt tulla parin päivän sisään. Nyt odotellut melkein kaksi viikkoa mitään saamatta.

kyc tarkistus on tehty tililleni jo ennen voitto ja tili on varmistettu.

Dear ville555, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi Veronika, I have successfully repatriated 100 euros once before.

I haven't played with the bonus, or if I have, it has been recycled under the Casino's terms. So the bet I won was all my own money. There should be no problem with that.

Hei Veronika, olen kerran aikaisemmin kotiuttanut muistaakseni 100 euroa onnistuneesti.

en ole pelannut bonuksella tai jos olen niin se on kierrätetty casinon ehdoilla. Joten tuo veto jolla voitin oli ihan omaa rahaani. Tässä ei pitäisi olla ongelmaa sen suhteen.

Today, November 25, 2024, I received the first installment of 650 euros. We are still waiting for the rest of the part to come.

Tänään 25.11.2024 sain ensimmäisen 650 euron kokoisen erän. Odotellaan vielä milloin tuo loppu osa tulee.

I'm glad to hear that you have finally received at least part of your winnings.

Could you please confirm whether you requested the withdrawal of the remaining €650 on 7 November, the same date as your initial winnings?

Yes, I asked for the full amount of 1300, November 7. But today I actually got half. 🙂

Joo kyllä pyysin koko summaa 1300 , 7 marraskuuta. Mutta tänään tosiaan sain puolet. 🙂

Today, November 28, 2024, I received the last payment of 650 euros from the casino. Now the whole 1300 has been paid to me. The entire amount came, a bit slow withdrawal overall. 👍

Tänään 28.11.2024 sain viimeisen 650 euron suuruisen maksun casinolta. Nyt koko 1300 on maksettu minulle. Koko summa tuli, hiukan hidas kotiutus kaikkiaan. 👍

Dear ville555,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika 

Casino.Guru