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My account was blocked

Mi cuenta fue bloqueada

Dear derianramire,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My bets were focused on slots and my winnings were without a bonus and if I verified my account

Mis apuestas se centraron en tragamonedas y mis ganancias fueron sin bono y si verifique mi cuenta

Now it shows me that my account does not exist

Ahora me aparece que mi cuenta no existe

Thank you very much for your reply, derianramire. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear derianramire,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.