Afun Casino - Spelarens insättning återspeglas inte på kontot.

I made a deposit through Oxxo and it never showed up in my game. I contacted them via live chat and they never provided a solution. They kept telling me that it was a problem with the bank, that it was under maintenance, and that the update would soon reflect on my game, but they never did anything. Or they simply left me hanging online without replying.

Hice un depósito por medio de Oxxo y nunca se reflejó en mi juego me puse en contacto con en chat en vivo y nunca me dieron solución me decían que era problema del banco que estaba en mantenimiento que luego que pronto se iba a reflejar pero nunca hicieron nada o simplemente me dejaban nada más ahí en línea sin contestarme

Dear normaaliciachavez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Okay, thank you very much, what I'm going to do is upload the bad service of that casino to all my social networks, but thank you anyway

Está bien muchas gracias lo que voy a hacer es subir a todas mis redes sociales el mal servicio de ese casino pero se les agradece de todas maneras

Thank you very much for helping me, the only thing I have left to do is expose this casino for its poor service and above all for its poor quality in customer service. I am going to upload them to all my social networks to expose them. Thank you very much.

Muchas gracias por haberme atendido lo único que me queda por hacer es exponer a este casino por su mal servicio y sobre todo por su poca calidad en servicio al cliente los voy a subir a todas mis redes sociales para exponerlos muchas gracias

Dear normaaliciachavez,

It must not be the casino's fault at all as it is a common issue with many payment providers. Be sure to forward your payment confirmation to the casino and give them 1-3 weeks to locate the lost funds.

Please let us know in case of any updates.

Dear normaaliciachavez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.