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For years now, I have been making deposits, and the games here give nothing in return. They advertise jackpots, but no game puts me in a jackpot, no matter the stake. There are no wins, no withdrawals, nothing. I write to them in chat to see what's going on with my account, they respond that everything is down to luck. Well, having bad luck for 4 years seems strange to me.

От години вече 4 депозирам тук игрите нищо не дават,рекламират фжакпоти нито една игра не ме вкарва в джакпод на какъвто и залог да е, нито печалби, нито теглене нищо. Пиша им на чат да видя кво става с моят профил те отговарят всичко е късмет, е 4 години да нямаш късмет е странно

Dear chkqjvqwgc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint. My email is tomas@casino.guru

Best regards,

Tomas

Dear chkqjvqwgc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.