Bästa v6ksvhvspq,
Tack så mycket för att du skickade ditt klagomål. Jag är ledsen att höra om ditt problem. Jag har kontrollerat villkoren och det här är vad jag hittade:
"att ha tillhandahållit 888 Italia Limited under registrerings- och genomförandefasen av spelkontraktet eller senare, inklusive under insättningsoperationerna, sanna, uppdaterade, korrekta och fullständiga personuppgifter. Spelaren är skyldig att omedelbart kommunicera eventuella ändringar av uppgifterna som lämnats till 888 Italia Limited. I händelse av att spelaren använder ett kredit-/betalkort eller andra betalningsformer som han inte har fått till 888 Italia Limited kommer att anse att han inte har fått ett fullständigt samtycke, att använda sådana instrument för de syften som rapporterats häri av den legitima innehavaren och/eller den person vars namn används på sådana betalningsmedel, och avvisar allt ansvar med avseende på olämplig användning av sådana betalningsformer. spelavtalet;"
Dessutom, vänligen kontrollera vår Fair Gambling Codex för spelare https://casino.guru/fair-gambling-codex-for-players :
"Betalningar
För insättningar och uttag bör du endast använda bankkonton och kreditkort i ditt eget namn. Om du inte gör detta kan du få problem när du försöker göra ett uttag. Denna regel är mestadels på plats för att förhindra missbruk av kreditkort och även på grund av internationella regler mot penningtvätt."
Vänligen förstå att denna regel har brutits. Vissa undantag kan tillåtas av kasinon när de sätter in eller tar ut pengar med ett gemensamt kort eller så kommuniceras denna möjlighet i förväg. Tekniskt sett är det mycket svårt att kontrollera vem som är ägare till betalningsmetoden vid insättningsstadiet. Detta kan endast kontrolleras under kontoverifieringen, vilket vanligtvis görs när ett uttag begärs. Därför är det en spelares ansvar att endast använda tillåtna betalningsmetoder.
Om du inte kan bevisa att du är en legitim ägare av betalningsmetoden och du inte har fått godkännande från kasinot som tillåter dig att använda en betalningsmetod från tredje part, är jag rädd att det inte finns mycket vi kan göra för dig.
Tack så mycket på förhand för ditt svar och din förståelse.
Med vänliga hälsningar,
Dominica
Dear v6ksvhvspq,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I have checked the terms and conditions , and this is what I found:
"to have provided 888 Italia Limited during the registration and execution phase of the Gaming Contract or subsequently, including during the deposit operations, true, updated, correct and complete personal data. The player is required to immediately communicate any changes to the data provided to 888 Italia Limited. In the event that the player uses a credit/debit card or other forms of payment of which he is not the holder, 888 Italia Limited will consider that he has received prior, complete and sufficient consent to use such instruments for the purposes reported herein by the legitimate holder and/or the person whose name is used on such means of payment, declining any liability with respect to the improper use of such forms of payment. 888 Italia Limited reserves the right to request the player to provide additional documents to verify the information relating to the means of payment used to top up his gaming account and, based on the results of these checks, to continue the existing contractual relationship in line with the provisions of the Gaming Contract;"
Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players :
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been violated. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who's the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player's responsibility to use allowed payment methods only.
If you're not able to prove that you are a legitimate owner of the payment method and you haven't received approval from the casino allowing you to use a third-party payment method, I'm afraid there's not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Dominica
Dear v6ksvhvspq,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:
„di aver fornito a 888 Italia Limited durante la fase di registrazione ed esecuzione del Contratto di Gioco ovvero successivamente, anche durante le operazioni di versamento, dati personali veritieri, aggiornati, corretti e completi. Il giocatore è tenuto a comunicare immediatamente qualsiasi cambiamento dei dati forniti a 888 Italia Limited. In caso il giocatore utilizzi una carta di credito/debito o altre forme di pagamento di cui non è titolare, 888 Italia Limited riterrà che abbia ricevuto il consenso preventivo, completo e sufficiente per utilizzare tali strumenti per gli scopi qui riportati dal legittimo titolare e/o dalla persona il cui nome è utilizzato su tale mezzo di pagamento, declinando ogni responsabilità nei confronti dell’utilizzo improprio di tali forme di pagamento. 888 Italia Limited si riserva di richiedere al giocatore di fornire ulteriori documenti per verificare le informazioni relative al mezzo di pagamento utilizzato per ricaricare il proprio conto di gioco e, sulla base dei risultati di questi controlli, di proseguire il rapporto contrattuale in essere in linea con le disposizioni del Contratto di Gioco;"
Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Dominika
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