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I am tired of these scams. I have never put in a Bonus Code EVER. I get offered 'Cashback' (which I didn't ask for) and then they proceed to confiscate my winnings since it was labeled a bonus. The false advertising, tricks, odds to where you can't win with any of these bonuses. All these bonuses do is protect these Casinos from having to pay out big under the false perception that you are getting something great. I have literally deposited thousands and they confiscate 3,000 over a 30 dollar "Cashback Reward" which I would have deposited anyway. Funny how I go on a heater when they know they won't pay out

Dear steve270882,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They cancelled the withdrawal and confiscated the winnings....this isn't a timing issue. It's a thief issue.

Where does it say "bonus" below? It says Cashback....after BONUS FREE DEPOSITS. "Special cashback offer is designed to give you more chances to win big and enjoy the gaming!"

If this isn't deceiving and false advertising, I don't know what is. Disgusting.

I'm excited to offer you an exclusive 20% Cashback opportunity this weekend! You can enjoy your favorite games with the peace of mind that comes with knowing you’ll receive 20% of your losses back. This special cashback offer is designed to give you more chances to win big and enjoy the gaming!

You know how it works! Drop me a line after making new bonus-free deposits, and it'll be all yours!

Can't wait to hear back from you, Steve

Seems that your reputation carries some weight. I shared this complaint and they made things right actually. I appreciate you all and the quick follow up. Best of luck, case closed.

Disregard....they send me 90 bucks, lol.

Thank you for your reply, steve270882. Do I understand correctly that you wish to proceed with this complaint?

Could you please advise if you received any explanation regarding the confiscated winnings? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Your VIP Host at 7Bit

Fri, Jun 21, 2:59 PM (6 days ago)

to me

Hey there, Steve!

Vincent here.

Hope you're feeling great today. 

I'm thrilled to inform you that your withdrawal request has been successfully received, and our Financial Department is currently hard at work processing the transaction. Congratulations on your win! (⁠✿⁠^⁠‿⁠^⁠)

Please keep in mind that all withdrawal requests are handled on a first-come, first-served basis. However, I'm committed to doing everything I can to speed up the process for you. (⁠｡⁠•̀⁠ᴗ⁠-⁠)⁠✧

Steve <s***@gmail.com>

Jun 22, 2024, 3:08 AM (5 days ago)

to Your, Your

"Get ready for a winning weekend with 20% CASHBACK".....nothing about Bonus where you conveniently hide in your bullshit terms. WOW....I even asked you beforehand because I considered putting a Bonus code in that you sent me. BUt you decided to trick me. Disgusting. 

Please note that your message doesn't answer my previous questions.

Pardon me. Yes, i would like to continue. The explanation I was given is that 'cashback' is considered a bonus (although that was never disclosed to me in the offering...an offering I never requested). There is a 10x payout limit which I exceeded by a large amount. The additional frustration is that I deposit far more than the "cashback" I received. It just happened that that the 'cashback' of 30 dollars they gave me between deposits turned into about $3,000. And even more frustrating was that I had 3 different withdrawals over 2 days to get to that amount...they linked all the winnings back to that $30.

Did I cover all your questions?

Hello steve270882,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you, I look forward to your response.

Hello steve270882,

I apologize for my late reply. First I would like to clarify that cashback is a type of bonus, so it is always considered a bonus no matter the conditions. I checked the cashback bonus T&Cs and I found this:

This confirms that the cashback bonus you played with indeed had a maximum cashout limit. Do I understand correctly that you received a $30 bonus and the casino decided to pay $90? Could you please forward me all the communication related to this issue? My email address is kristina.s@casino.guru. 

Yes...I suppose my biggest issue was the misleading information. I never had applied or requested bonuses as I am aware of the payout limitations. I was offered "Cashback" and the term bonus was never used. I received $300 for the $30. The frustrating part is that I deposit quite often and would have either way. Frustratingly, the email communications were not very productive, mostly me going on a rant. This below is the email that lured me in. Hope you enjoyed your vacation, thanks.

I'm excited to offer you an exclusive 20% Cashback opportunity this weekend! You can enjoy your favorite games with the peace of mind that comes with knowing you’ll receive 20% of your losses back. This special cashback offer is designed to give you more chances to win big and enjoy the gaming!

You know how it works! Drop me a line after making new bonus-free deposits, and it'll be all yours!

Can't wait to hear back from you, Steve

I am sorry, but as I explained previously, cashback is still a bonus, therefore bonus rules apply. If the casino paid the winnings in compliance with the bonus T&Cs, I am afraid there is not much we can do.

Please, let me know if there is anything else we could assist you with, otherwise I will close this complaint. Thank you for your understanding.

That stinks. Seems like false advertising. Really shady....I deposit thousands and go on a run with 30 bucks and they refuse to pay me out. Luckily unlucky I guess. thanks for trying.

I understand your frustration, but each casino has its own bonus rules, and as long as they share them publicly and we don't consider them highly unfair, we accept them.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.