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Hello, I registered here yesterday and passed verification. They said everything was fine, I asked a lot of questions about deposit options, looked at the conditions and did not find my country in the section of countries with restrictions. Having made a deposit of 64 USDT today, I discovered that I cannot play and when communicating with the support service, I found out that I am from an unacceptable country for them, although there is no such information anywhere and on your website it is written that I can play, my country is not on the list of unacceptable ones. After that, I want to withdraw funds, but they reject my requests, they say that I need to win back the deposit, then they say that the money cannot be withdrawn. Help me withdraw my money

Dear Arm009,

Thank you very much for submitting your complaint. I’m sorry to hear about your issues regarding your deposit and withdrawal.

To better assist you, could you please clarify a few details?

• What specific country are you located in?
• Did you receive any confirmation about the withdrawal options available for your country before you made the deposit?
• Also, have you received any official communication regarding the reasons for the restrictions?

Your cooperation is crucial for us to proceed with this case effectively. Without your input, we won’t be able to move forward.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I am from Armenia, close the complaint, the problem is solved

я из Армении ,, закройте жалобу проблема решена

Dear Arm009,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru