50 Crowns Casino - Spelarens kontoproblem inkluderar icke-krediterade insättningar och försenade uttag.

After a long break from gambling, I was enticed to register at this casino. They made a 100 percent profit off of me. At first, the games went well, and it was possible to win something. But soon, every game resulted in a complete loss, regardless of the deposit amount. On July 1st, I tried to cancel my account, but the VIP support encouraged me to keep playing. Unfortunately, I did and incurred significant losses. I had already registered with the sister casino and had closed my account there due to gambling issues. Thankfully, I have now successfully terminated my account with this casino. This is what I hold against the casino: refusal to accept cancellations, inducement to continue playing, absolute stalling tactics for all concerns, extremely long withdrawal times, deposits not credited to my gaming account despite proof, and no refunds despite multiple requests. I filed a request for an out-of-court settlement, but it only led to more stalling tactics followed by a rejection. I can only warn everyone against registering here. I sent proof of transfers 20 times for deposits that weren't credited to my account. I only received standard emails without any resolution. I requested a transaction list, which was deliberately altered as I never received any payouts. Only after numerous requests was I sent the correct one. I’ve never experienced anything like this.

Ich habe mich nach einer längeren Spielpause verleiten lassen mich bei dem Casino anzumelden. An mir haben sie 100 Prozenz GEWINN gemacht. AM Anfang liefen Spiele ganz gut und man konnte auch was gewinnen. Danach liefen alle Spiele auf Komplettverlust hinaus egal bei welcher Einzahlung. Ich habe am 1.Juli gekündigt und wurde vom VIP Support dazu aufgefordert weiter zu spielen. Leider hab ich das getan. Allein dadurch habe ich große Verluste gemacht. Ich war bereits vorher beim Schwestecasino angemeldet und habe mich wegen Spielproblemen dort abgemeldet. Zum Glück habe ich die Kündigung bei dem Casino jetzt durch. Vorwerfen kann ich dem Casino folgendes: Nichtannahme von Kündigungen und Verleitung zum Weiterspielen, Absolute Hinhaltetaktiken bei allen Anliegen, extrem lange Wartezeiten bei Auszahlungen, empfangene Einzahlungen werden nicht dem Spielkonto gutgeschrieben trotz Nachweisen, Rückzahlungen gab es nicht trotz mehrfacher Aufforderung. Ich habe einen Antrag auf außergerichtliche Einigung gestellt. Auch hier gab es nur Hinhaltetaktiken mit anschließender Absage. Ich kann nur jeden warnen sich hier anzumelden. Ich habe 20 Mal Nachweise zu Überweisungen geschickt die dem Spielkonto nicht gut geschrieben wurden. Es kommen nur Standardmails zurück ohne Ergebnis. Ich habe eine Transaktionsliste angefordert. Die war nachweislich verfälscht, weil ich nie irgendeine Auszahlung bekommen habe. Erst nach mehreren Aufforderungen wurde mir die Richtige geschickt. Sowas habe ich noch nicht erlebt.

Dear diarch1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 50 Crowns Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino act to protect you from further gambling after you informed them about your gambling issues?
• What does the amount of €15000 represent in this situation?
• How much in total are the deposits you made to the casino that were subtracted from your bank account, but weren't credited to your casino account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I had already reported problems on June 21st and also said that the games were gradually running worse. I was encouraged to keep playing with the advice that after a dark phase there would always be a bright one. I was also offered a bonus of 150 euros. On July 1st I canceled again and it was accepted. It was the total amount of 15K. The unaccounted amount was 155 euros. I was fully verified.

Ich hatte bereits am 21.06 von Problemen berichtet und auch geäußert, dass die Spiele nach und nach immer schlechter laufen. Ich wurde ermutigt weiter zu spielen unter dem Hinweis, dass nach einer dunklen Phase stets einer sehr helle kommen wird.mir wurde auch noch ein Bonus angeboten in Höhe von 150 Euro. Am 01.07. Habe ich dann erneut gekündigt und es wurde angenommen. Es handelt sich um die Gesamtsumme in Höhe von 15 K. Der nicht verbuchte Betrag beträgt 155 Euro. Ich war komplett verifizierent.

I have already sent you email traffic.

Email Verkehr hatte ich Ihnen bereits zugeschickt.

Thanks for your patience.

I reviewed the correspondence you sent me.

Please understand we believe the casino has an obligation to protect the player from depositing and playing once the player informs the casino of any gambling problems, gambling addiction, or struggle to control their gambling. Since it appears you informed the casino on July 1st only, we can't help you with a request for a refund of previous deposits.

• Have you discussed the issue of missing deposits of 155 € with the casino besides the emails you sent to me?
• Has the casino investigated the deposits that were subtracted from your bank account but weren't either credited to your player's account or returned to your bank account? With what result?

Dear Sir or Madam, I have now received my 150 euros back. I will put this casino experience behind me, as well as my complaint. It is much more important for me to stop gambling permanently. Thank you very much for your effort. All the best

Sehr geehrte Damen und Herren, ich habe mittlerweile meine 150 Euro zurückbekommen. Ich werde an diese Casino Erfahrung einen Haken machen, ebenso an meine Beschwerde. Viel wichtiger für mich ist es dauerhaft mit dem Spielen aufzuhören. Vielen Dank für ihre Mühe. Alles Gute

Dear diarch1234,

Thanks for the update regarding the lost funds.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you have issues with any online casino in the future.

Make sure to take advantage of responsible gambling tools and resources found on our website.

If gambling is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_84=true)

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.