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Good evening. Although I made a deposit with the same card I used for withdrawal, they inexplicably canceled my withdrawal. While I continued to play with the remaining balance in my account, they canceled the withdrawal and returned the funds while I was still playing. As a result, I didn't notice this and ended up using the winnings from the canceled withdrawal. In a conversation with a representative, I was informed that the withdrawal had to be made using the same method as the deposit, which I had correctly done. Later, they told me that because I "almost" always made deposits with another card also in my name, they canceled the withdrawal.

Here, I am attaching a screenshot of the conversation.

Καλησπερα.ενω εκανα καταθεση με την ιδια καρτα που εκανα αναληψη μου ακυρωσανε χωρις λογο την αναληψη κ την ωρα που συνεχιζα να παιζα με το υπολοιπο που ειχα αφησει μεσα στον λογαριασμο μου ακυρωσανε την ανακηψη κ επιστρεψανε τα χρηματα την ωρα που επαιζα.Με αποτελεσμα να μην το καταλαβω και να παιξω τα κερδη της ακυρωμενης αναληψης.σε συνομιλίανμε.τον αντιπροσωπο με ενημερωσε οτι η αναληψη πρεπει να γινει με το ιδιο τροπο της καταθεσης οπως πολυ σωστα εκανα.και μετα απο αυτο μου ειπε οτι επειδη "σχεδον" παντα εκανα καταθεσεις με αλλη καρτα παλι στο ονομα μου την ακυρωσανε την αναληψη

Εδω σας παραθετω κ το print screen απο την συνομιλία.

Hello soundoulidis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that the casino is not responsible if you you lost balance while waiting for a withdrawal.

Looking forward to your answer.

Regards,

Nick

I collected the money from a regular deposit. No bonuses or anything. I spoke to them yesterday and they refuse any refund because I used my winnings. I completely understand this, they simply returned the withdrawal without my knowledge and I didn't understand and gambled away all the money.

συγκεντρωσα τα χρηματα απο κανονικη καταθεση.ουτε μπονους ουτε τπτ.μιλησα μαζι τους εχθες και αρνούνται οποιαδήποτε επιστροφή διοτι εγω χρησημοποιησα τα κερδη μου.το καταλαβαινω απολυτα αυτο απλα επιστραφηκαν εν αγνοια μου η αναληψη κ δεν το καταλαβα κ επαιξα ολα τα χρηματα

Dear soundoulidis,

The withdrawal may be canceled for many reason - must not be caused by the casino.

Unfortunately, if you have lost this balance there is no possible way to refund it as you have played as you would with any other balance.

The players must have notice when their balance suddenly increases without any prior winning bet.

Is there anything else we could assist you with?

Regards,

Nick

no, but it's unfair. At least the next players should know so they don't make the same mistake as me. I'm very happy.

οχι αλλα ειναι αδικο.Τουλαχιστον να το ξερουν οι επομενοι παιχτες να μην κανουν λαθος οπως εγω.ευχαροστω πολυ

Hello soundoulidis,

Canceled withdrawals are very common in many casinos and it is not considered as an issue - there may be many reasons of its cause - provider issues, unverified account and so on.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Nick