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Good day, I make my withdrawal and tried more than 10 times to do it and it does not work at all, I ask in the customer service chat and they mention that I should try again, which leads to the same initial situation, I send an email to the casino support and They mention that I should try another payment method, I do it that way and nothing is reflected. Please help me

Buen día, realizo mi retiro de ganancias e intentado mas de 10 veces realizarlo y no resulta en nada, pregunto en el chat de atención y mencionan que lo intente de nuevo cosa que lleva a la misma situación inicial, mando correo al soporte del casino y mencionan que debo de intentar en otro método de pago, lo realizo de esa manera y no se refleja nada. Por favor ayudenme

Dear reydgarcia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I already received my earnings in Perfect Money account

ya recibí mis ganancias en cuenta PErfect Money

thank you

mil gracias

Awesome news, reydgarcia. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.