WagonBet Casino - Spelarens medel konfiskeras av ett stängt kasino.

Good day,

At the suggestion of Ms. Romi, I would like to file a complaint against Wagonbet Casino.

Could I please ask for assistance regarding this casino? I deposited an amount of 75 euros; however, the casino suspended its operations and has not returned my money to this day.

Dzien dobry

Za namowa pani Romi chcialbym złozyc skarge na kasyno Wagonbet

Czy moge prosic o pomoc w sprawie tego kasyna, wplacilem tam kwote 75 euro jednak kasyno zawiesilo swoja działalnosc do tej pory nie oddajac mi tych pieniedzy

Hello kaczka381,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 10bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when exactly is the casino not operational?
• How much was your real money balance when your account got closed?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have 75 euros in this casino, I deposited this amount and in a moment the casino was put under renovation

until now the casino is inactive and I would like to deposit this amount to my account but I have no contact with the casino

Mam w tym kasynie 75 euro, wplacilem ta kwote i za chwile kasyno zostalo oddane do renowacji

do tej poty kasyno jest nieaktywne i chcialbym wplacic ta kwote na swoje konto jednak nie mam kontaktu z kasynem

Hello kaczka381,

Can you please advise if you did contact the casino's e-mail support and what did they respond to you?

You can also forward the communication to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Yes, many times, but they don't respond to my messages at all

That is why I am asking you for help in this matter.

Tak wielokrotnie, jednak wogole nie odpowiadaja na moje wiadomosci

Dlatego bardzo prosze was o pomoc w tej sprawie

Thank you kaczka381 for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok thank you

dobrze dziekuje

Dear kaczka381,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 10bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 10bet Casino,

Could you please provide detailed information regarding this case and clarify the current status of the casino's operations in Poland? Specifically, has the casino ceased its operations in Poland, is it undergoing maintenance, or is it simply the player's account that has been disabled?

Thank you in advance for your response and clarification!

Best Regards,

Kubo

Good morning, I reported earlier that it was about the Wagonbet casino, but Mrs. Roma recommended that I choose the first casino that came to mind to open a complaint because there is no Wagonbet casino on the list.

The site is still under maintenance, the casino does not respond to my messages, I just want to withdraw the amount I deposited

Dzień dobry , zgłaszałem wczesniej że chodzi o kasyno Wagonbet tylko pani Roma zaleciła mi wybrać pierwsze z brzegu kasyno aby otworzyć skargę gdyż nie ma na liście kasyna Wagonbet

Strona cały czas jest w konserwacji , kasyno nie odpowiada na moje wiadomości , chciałbym tylko wypłacić kwotę którą wpłaciłem

Hello,

The submitter of the complaint is referring to a different Casino and has no relations with 10Bet, please terminate the complaint from our page.

Thank you in advance,

10Bet

Dear 10bet Casino,

Thank you for your response, and I apologize for the misunderstanding. The complaint has now been correctly linked to the appropriate casino.

Dear kaczka381,

I also apologize for the misunderstanding on our end. We had WagonBet Casino listed in our database, but it was set to "under maintenance" status in March 2024. With no further updates, the casino's status was changed to "closed" in June 2024. Unfortunately, since the casino is no longer operational, it is not possible to contact its representatives or assist you with your issue.

As a result, I must, unfortunately, mark this complaint as "unresolved" in our system.

For future reference, I recommend selecting casinos based on their reviews and ratings to avoid situations like this. I’m sorry we couldn’t be of more assistance this time.