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Goodnight. I've been waiting for more than 15 days. And they only know how to answer that it's late and I have to wait.

Boa noite. Faz mais de 15 dias que estou a espera . E só me sabem responder que está atrasado e tenho de esperar.

Hello Helena,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with Volcano Casino. Please allow me to ask you a few more question as based on your description we are not able to build up a case with the casino.

So could you please clarify what's been taking 15 days? Are you waiting for your withdrawal? Are you verified in the casino? Have you played with any bonus money in the casino?

Please let us know as much information as you can. Looking forward to your answer.

Regards,

Nick

Casino.guru

Good afternoon.

Thank you in advance for your attention. After several complaints my case was resolved.

Boa tarde.

Obrigada desde já pela atenção. Após várias reclamações meu caso foi resolvido.

Dear Helena,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trobule in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru