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I wanted and would like to change my date of the birthday because the one on the profile is wrong and I would like to pay out I have to send my data that everything goes, it doesn't come about because I can't change my date of birth and in live chat you can't help

ich wollte und möchte mein datum des geburtstages ändern da der auf dem profil falsch ist und ich gerne auszahlen wollte muss ich meine daten schicken das alles paast dazu kommt es garnicht denn ich kann mein geburtsdatum nicht ändern und im live chat kann man mir nicht helfen

Dear thongchai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You should always provide correct information about yourself to avoid situations like this, so I am not sure we will be able to help here. Could you, please, indicate, which date you provided, and which one is the correct one?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Dear thongchai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.