Turbonino Casino - Spelaren kan inte använda sina medel.

Hi, I have deposited SEK 300 which is visible on my balance but happened to change the deposit limit to SEK 10 after the deposit. Now I can not play for real money and can not withdraw my SEK 300.

The support email does not work and neither does the chat.

Mvh Peter

Hej, jag har satt in 300 kr som syns på mitt saldo men råkade ändra insättningsgräns till 10 kr efter insättningen. Nu kan jag inte spela för riktiga pengar och inte heller ta ut mina 300 kr.

Supportmailen fungerar inte och inte chatten heller.

Mvh Peter

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and clarify or describe in more detail how you are not able to play with your funds? Do you receive any notifications, or are you blocked from opening games?

Additionally, could you please advise which email address you have used when contacting them? I have found and tested Support@turbonino.com and it works.

I hope we will help you to receive your bonus as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hey!

I finally got an answer and the money has been refunded. Thanks for the help.

Hej!

Jag fick till slut svar och pengarna har återbetalats. Tack för hjälpen.

Awesome news, Peter! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.