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I've been asking support for a deposit method for over two weeks and they haven't released any form of deposit in my account.

Detail that I participate in weekly tournaments and I was champion twice in a row, but to claim the prize I need to make a deposit.

Há mais de duas semanas peço para o suporte um meio para depósito e não liberam nenhuma forma de depósito na minha conta.

Detalhe que participo de torneios semanais e fui campeão duas vezes consecutivas , só que para requisitar o prêmio preciso efetuar depósito.

Hello gregorypradocruz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBounty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how was you able to attend any tournaments without depositing? Did you ever deposit in the past into this casino? What is their explanation for this issue? - can you forward the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hello.

At first I won the 50 spins available here on the site, and I won about 14 BRL, with that amount I started betting and reached the amount of 40,000 BRL.

Now I have around 22 thousand BRL.

Ola.

A princípio ganhei as 50 rodadas disponíveis aqui no site, e ganhei cerca de 14 BRL , com esse montante fui apostando e cheguei ao montante de 40mil BRL .

Agora estou com cerca de 22 mil BRL.

Hello gregorypradocruz,

Isn't it possible to deposit by your own? Is the casino's assistance required for it?

Also please note that if you did not deposit yet and all the money you have were generated from bonus money, it is very likely that your winnings will be reduced. Every bonus has it's own max win limit and if you have no deposit at all in the casino, it will happen here as well.

So, first I made real money and then I started betting.

Então , primeiro tornei o dinheiro real e conseguentemente fui apostando.

There are no deposit options whatsoever for me.

Não há nenhum tipo de opções de depósito, para mim.

Hello gregorypradocruz,

Do you mean real money by wagering the bonus money? Unfortunately it is still counted as bonus money even if you finished the wagering so if you did 0 deposits, the winnings might be still limited. Could you please advise when was the last time the casino responded to you and if there is any update regarding the deposit issue?

Hi, the last time I contacted the casino was when I filed a claim on this site.

They always answer me the same way.

Olá, a ultima vez que contatei o cassino foi quando abri a reclamção neste site.

Sempre me respondem da mesma forma.

Hello dear All

Could you tell us more so we can help you.

Dear player, we don't see any attempts to make a deposit from you, nor was there a withdrawal request.

What specific difficulties are you having and how can we help you?

Best regards,

SpinBounty Casino

Hello gregorypradocruz,

Could you please answer the casino all their questions? Will set back the timer to you until then.

Dear gregorypradocruz,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.