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The second cryptocurrency deposit has not been reflected in my account.

I've submitted screenshots of my wallet, but I'm being told that they can't verify it.

Since the deposit was made with cryptocurrency, submitting a bank statement wouldn't show the deposit anyway.

I kindly ask for your assistance in resolving this issue.

2回目の仮想通貨入金が反映されないです

ウォレットのスクショ等も提出しているのですが確認の方が取れないと言われます。

仮想通貨で入金しているので銀行取引明細書提出したところで入金がわかるわけでもないですし。

ご対応の方お願い致します。

Dear iiuea11779,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you use the same cryptocurrency for both the first and second deposits?

Is it correct that the disputed amount should be 0,01683039 BTC?

Could you please share the payment receipt and your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I sent a screenshot to.

The deposit method is the same for the first and second payments.

dominika.l@casino.guru宛にスクショ送信しました。

入金方法は1回目と2回目同じです

Dear iiuea11779, could you clarify why they are unable to verify the transaction?

Have you made any deposits using payment methods other than crypto?

There is no deposit other than virtual currency.

The first and second deposits were made to the same account but the second deposit has not been reflected.

photograph We have sent it to you, so please check it.

仮想通貨以外での入金はないです。

1回目と2回目の入金先は同じなのですが2回目が反映されないです。

写真dominika.l@casino.guruに送信しておりますのでご確認お願い致します🤲

Thank you very much, iiuea11779, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear iiuea11779,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SpinBet Casino representative to join this conversation.

Dear SpinBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear iiuea11779,

A casino representative messaged me outside of this thread, that your deposit has been located and credited to your account.

Could you please confirm this?

Thank you.

Dear iiuea11779,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.