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the problem is very simple the first time i downloaded 250 and they paid me now that they are 4600 they say a lot of nonsense to not pay and they closed my game account saying that i had two accounts on their site which is not true i asked to prove it mo they no longer responded I heard that they did the same thing to many people these should be identified and arrested in my opinion and certainly a scam site you see a little bit if you can make them reason after which I go to the postal police hoping that they will catch them and put them inside

il problema e molto semplice la prima volta ho scaricato 250 e mi hanno pagato adesso che sono 4600 dicono un sacco di fesserie per non pagare e mi hanno chiuso il conto gioco dicendo che avevo due conti sul loro sito cosa non vera ho chiesto di dimostrarmelo mo non hanno piu risposto ho sentito che hanno fatto la stessa cosa a tantissime persone questi andrebbero individuati e arrestati a mio avviso e di sicuro un sito truffa vedete un po voi se riuscite a farli ragionare dopodiche vado alla polizia postale sperando che li beccano e li mettano dentro

Dear francesco,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did the casino send you any proof of multiple accounts? Are you still able to login into your casino account? Also please, if you have any relevant conversation with the casino regarding the case please forward it to nikolas.b@casino.guru.

Best regards,

Nick

In order not to pay my winnings, they closed my account ... accusing me of having opened another user ... I said that it is impossible to do this, and to prove it to me ... of having opened another user ... but they don't answer anymore .. because believe me they don't just want to pay me the winnings ... help me to solve it please because they don't answer me anymore ... I won honestly, and I have never opened another user. now I am attaching you by email ... what I have of evidence ... to your email nikolas.b@casino.guru. thank you in advance

Per non pagare la vincita,mi hanno chiuso il conto...accusandomi di avere aperto un altra user...ho detto che è impossibile 1 cosa del genere,e di dimostrarmelo...di avere aperto un altra user...ma non rispondono piu..perche credetemi non vogliono solo pagarmi la vincita...aiutatemi a risolvere vi prego perche non mi rispondono piu...ho vinto onestamente,e non ho mai aperto un altra user.ora vi allego via email...quello che posseggo di prove...alla vostra email nikolas.b@casino.guru. grazie anticipatamente

Thank you very much francesco for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello francesco,

I am very sorry to hear about your problem.

I would like to invite Slot10 Casino to join this conversation and give us a standpoint in this situation. May I request all relevant evidence showing that the player had duplicate accounts to be sent to my email zuzana.r@casino.guru. Thanks in advance.

I am also waiting ... still the proofs of my hypothetical second accaunt. Thank you very much please help me

Aspetto anch io...ancora le prove di un mio ipotetico secondo accaunt.grazie mille aiutatemi per favore

No answer from slot10 ... it's as I say !!! And they absolutely have to pay me the winnings ...

Nessuna risposta da slot10... è come dico io!!! E devono assolutamente pagarmi la vincita...

How can you help me ???? You can see, they are just lies, not to pay ... it is not fair, you have to help me get my winnings ... or we absolutely have to intervene in a legal way ... resp. Please

Come potete aiutarmi???? Cone potete vedere,sono solo menzogne,per non pagare... non è giusto,dovete aiutarmi a farmi avere la mia vincita...o assolutamente dobbiamo intervenire in maniera legale... risp per favore

Dear Francesco and CasinoGuru representatives,

In regards to the customer's complaint we would like to share the following:

Our AntiFraud Department detected that customer's IP address is already in use by another account.

You may refer to the "Account and Personal Information" section in our Terms & Conditions:

"3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer."

Here is a link for reference: https://slot10.com/pages/terms-and-conditions

With tha being said, as per our T&C and policy customer's account has been closed and all ramaining balance has been forfeited.

Kind Regards,

SLOT10 Casino Team

Thank you Slot10 Casino for your reply. May I kindly request all evidence to be sent to my email address zuzana.r@casino.guru, it would help us to decide in this case. Thanks a lot in advance.

You absolutely have to prove what you are saying ... by accusing me of opening another user ... I put my hand on fire, that you will not give this evidence to casinoguru, because there is no other open user in my name ... we look forward to your tests !!!!!

Dovete assolutamente dimostrare quello che state dicendo...accusandomi di avere aperto un altra user...io metto la mano sul fuoco,che non le fornirete queste prove a casinoguru,perche non esiste nessun altra user aperta,a mio nome... aspettiamo le vostra prove!!!!!

Dear Francesco,

Thank you for updating the thread.

Additional evidence will be provided in the following days.

Kind Regards,

SLOT10 Casino Team

Ok ... I look forward to !!! Ladriiii

Ok...aspetto con ansia !!! Ladriiii

I still don't see evidence ... of my second profile. If I have not broken this rule and have no proof ... you pay and you don't feel like gnawing when 1 player wins ... heaven and earth ... give me proof or pay

Non vedo ancora prove...di un mio secondo profilo. Se nn ho infranto questa regola e non avere prove... pagate e non vi sentite di rodere quando 1 giocatore vince...comportandosi da vigliacchi,chiudendo i conti gioco ...per nn pagare,e inventando cose che nn esistono ne in cielo e ne in terra...datemi le prove o pagateeee

Casino guru ... can you help me please .. ????? The deadline for submitting evidence of my hypothetical accaunt has expired, according to their anti-fraud protection system .... but as you can see there is nothing, because it is just an excuse not to pay the winnings ... my false profile, I would have denounced it as false documentation ..... but at this point how can you help me get my winnings ??????????? Please !!!!!!!

Casino guru...mi aiutate per favore ..????? Sono scaduti i termini per presentare delle prove di un mio ipotetico accaunt,secondo il loro sistema protezione antifrode.... ma come pptete vedere non esiste nulla,perche e' solo una scusa per non pagare la vincita...se avrebbero presentato un mionprofilo falso,avrei denunciato come falsa documentazione.....ma arrivati a questo punto come potete aiutarmi ad avere la mia vincita ??????????? Per favore !!!!!!!

help me with the procedure ... to report this to the proper authorities ... please

aiutatemi con la procedura...per dununciare la cosa alle autorita' competenti...per favore

We would like to ask the Slot10 Casino to send the evidence. We are extending the timer by 5 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear CasinoGuru Representatives,

Thank you for updating the thread.

As it stands, our decision remains as final and it's not a subject for any further discussion.

As per our AntiFraud Department, additional evidence as it's requested is not possible.

Kind Regards,

SLOT10 Casino Team

I am sorry but since we have not received any evidence we are forced to closed this complaint as unresolved.

The casino can reopen this complaint if they send the relevant evidence to my email address zuzana.r@casino.guru. Unfortunately, there is not much we can do in this case.