Dear Βασιλης,

Thank you for sharing your feedback! We are very sorry to hear that you had difficulties with verification. We understand how important it is for you to receive your winnings on time and would like to provide a detailed explanation of the situation.

The verification procedure is mandatory for all players by international standards designed to ensure security and prevent possible fraud. The verification process sometimes requires additional documents if the previously provided information needs to be clarified. In your case, we have requested a document confirming the ownership of the payment card to verify the security of financial transactions.

We understand that this process may seem inconvenient, and we regret if it has caused you negative emotions. However, we are pleased to inform you that your account has been successfully verified. All the required documents have been verified and the winnings can be paid out according to the terms and conditions of our platform.

We apologize for any delays and any inconvenience caused during this process. Your feedback helps us to better understand the needs of our players and improve our internal procedures so that similar situations are resolved faster and more conveniently for everyone in the future.

If you have any questions or need additional assistance, please contact our support team via chat or email at support@lamabet.com. We are always ready to help you as soon as possible!

Thank you once again for your trust. We hope that your future experience on our platform will be nothing but positive.

Best regards,
LamaBet Support Team