Casino games are the usual I managed to win something which is good but the withdrawal process OMG. Firstly, 4 of my requests have been rejected and more extra documents. Understandable for the 2 first and then absolutely not. Reason like : no space between the number in your IBAN… So I contacted the online help several times, always get the same answer but all assure that the withdrawal will be processed in the 72h mention in the T&C. 72h passed and then….Nothing. Contacted again the help online. Told me that the finance department was busy but the withdrawal will be processed in the next 2 hours. 2h later …. Nothing. Contacted again and then they told me that the withdrawal has been successfully processed on their end and is now being processed by the payment provider. Which can take up to 10 more working days. Super joke. Those 10 days are of course not mention anywhere in the T&C of the casino and in the withdrawal section, when you choose bank transfers, it is supposed to be : "instant". It’s been 4 days now and the status on the casino is still no accepted. I’m still not sure about what is gonna happen but I’m sure that this casino is delaying as much as they can the withdrawal (in the case they finally pay). Would not recommend it.

Got screenshots of my discussions either the online help that proof they are giving wrong information about the timeframe is needed

Edit : After 5 days finally received the withdrawal. Not so bad but still

Great place to play. Possible win. Unfortunately withdrawal and contact support are not as good as they say. Withdrawal are suppose to be within the next 24h but it’s never. You always have to write an email. The support never reply and most of the time found a solution to delay the withdrawal. For example, last time I ask for two withdrawal because first was longer than expected. They finally cancelled both of them to ask me to do only one. Sounds just for me like a solution to pay later.