2 månader sedanOriginalspråkÖversättning
Tyvärr är detta ytterligare ett av Dama-casinon som inte verkar ha sina IT-system under kontroll. Jag fick ett kampanjerbjudande på 30 % cashback med x3 omsättningskrav och frågade (som tur är) i chatten 30 minuter efter att jag fick det om detta även gällde livecasinoförluster. Agenten kollade och sa till mig efter 10 minuter att detta erbjudande inte var giltigt för mig. Hade jag inte frågat hade jag haft dubbel otur. Att ett så stort företag gång på gång misslyckas med att göra något så självklart som detta (systemet kontrollerar om kund xy uppfyller kravet xy innan frakt) är obegripligt för mig. Det har redan hänt två gånger att jag satte in på deras casinon och chatten efteråt sa att bonusen inte var giltig. Antingen skär de ner kostnaderna på IT eller så finns det ett system bakom, huvudsaken är att du betalar in!
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Spades Queen Casino
2 månader sedan
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Thank you for sharing your thoughts with us. We’d like to provide some clarity regarding the Queen's Daily Cashback promotion and how it works to avoid any misunderstandings in the future.
The percentage of cashback and the wagering requirements of the bonus are determined based on your activity specifically in slots. This is because the Queen's Daily Cashback is tailored for players engaging in slot games. Additionally, the percentage of cashback you receive depends on your level within our Loyalty Program, as outlined in our terms and conditions.
For players who enjoy live casino games, we’re excited to remind you about our Daily Live Games Rakeback promotion. This bonus provides a percentage rakeback on your losses in the "Rakeback Live Games" category, and like the cashback offer, the percentage is determined by your Loyalty Program level.
We appreciate your feedback and are committed to ensuring our players have a clear understanding of our promotions. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team – we’re here to help!
Best regards,
Spades Queen Casino Team.
