Hi Trisha, sorry to hear you feel uneasy with your experience at Roaring 21. I'd like to assure you that your banking information has not been compromised as a result of your activities with Roaring 21 and I don't see anything that would suggest this would be the case? We also pride ourselves on our Customer Service team who work extremely hard to maintain a high level of support for our players, no matter the question or issue in hand. I've looked at your recent chat log and it seems your query was handled correctly and in good time. If you feel you've experienced poor customer service we'll be happy to look into specifics.