11 månader sedanOriginalspråkÖversättning
Missnöjd gjorde jag ett uttag på €180 den 2 maj och de returnerade pengarna till mitt konto den 14 maj, jag drog ut dem igen och det behandlas fortfarande. Jag har pratat med livechatten i 2 veckor och den säger bara till mig att de kommer att meddela mig, men ingen ger mig en lösning och jag förstår det inte eftersom jag redan har tagit ut pengar till mitt bankkonto tidigare och det fanns ingen problem. Uppdatering: Jag skickade alla nödvändiga dokument till kasinot och de godkändes den 6/9/23, jag väntar fortfarande på att mina pengar ska sättas in på mitt konto, användare: nachetes
21/6 säger de till mig att de inte kommer att ge mig mina pengar eftersom det är andra gången jag får pengar med gratis bonusar, vilken bedragare, utan tvekan det sämsta casinot av alla
21/6 säger de till mig att de inte kommer att ge mig mina pengar eftersom det är andra gången jag får pengar med gratis bonusar, vilken bedragare, utan tvekan det sämsta casinot av alla
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Paradise 8 Casino
11 månader sedan
Thank you, Nachetes, for letting us know.
We are truly sorry to hear that you consider this a scam.
Please note that real-play never occurred in your account. You only deposited in order to activate your account to withdraw from a free chip you won. Once you activated your account with a deposit, you cashed out, and the winnings were sent to you.
We think it is more than fair to allow our customers to cash out winnings from a free chip without them ever playing for real, and therefore, and according to our T&Cs, you simply can't continue to cash out on free chips any further unless real-play is taking place first.
We can also see that your assigned account manager has sent you an email with an explanation.
Based on the fact that we did pay you when you were eligible for it, we find this review to be very unfair to us, and we kindly ask you to reconsider it.
Thank you and have a great day.
Paradise 8 Support
We are truly sorry to hear that you consider this a scam.
Please note that real-play never occurred in your account. You only deposited in order to activate your account to withdraw from a free chip you won. Once you activated your account with a deposit, you cashed out, and the winnings were sent to you.
We think it is more than fair to allow our customers to cash out winnings from a free chip without them ever playing for real, and therefore, and according to our T&Cs, you simply can't continue to cash out on free chips any further unless real-play is taking place first.
We can also see that your assigned account manager has sent you an email with an explanation.
Based on the fact that we did pay you when you were eligible for it, we find this review to be very unfair to us, and we kindly ask you to reconsider it.
Thank you and have a great day.
Paradise 8 Support
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