Pokerdom Casino - Spelarens insättning kom inte fram.

Registered at the Casino, decided to replenish my balance by 1000 Usdt to play slots. Transferred money, but they did not appear on the balance sheet. I started writing in support, they answered me that since I did not take into account the commission of 1 Usdt, they will not appear on my balance sheet, and within 24 hours I will receive a letter from the provider on how to get the funds back. After 24 hours, the email still hasn't arrived. In the chat they already answer that you look in the mail and do not say the time. Please help me get my money back

Зарегистрировался в Казино, решил пополнить свой баланс на 1000 Usdt чтобы поиграть в слоты. Перевёл деньги, но на балансе они не появились. Начал писать в поддержку, мне ответили что так как я не учёл комиссию в 1 Usdt, то на моем балансе они не появятся, и в течении 24 часов на мою почту придёт письмо от провайдера о том, как получить средства назад. Письмо по истечению 24 часов так и не пришло. В чате уже отвечают что смотрите в почту и не говорят время. Помогите мне пожалуйста вернуть средства

Dear kardankim8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear kardankim8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.