PlayUZU Casino - Spelaren kämpar för att dra sig ur.

Good:

I saw PlayUzu advertising and decided to create an account and try the casino. I made my first deposits with my debit card through your page and started playing. So far everything was normal until I prepared to withdraw. It asked me to upload a photo of my card with which I made my recharge and so I did. As they asked me, I sent my photo of my card both front and back, but despite uploading it many times they always reject it, it automatically tells me not to send a duplicate photo when I have taken countless photos of my card and uploaded them through its page in the document upload section. I tried to contact myself by mail but they do not give an answer and also through their social networks. Unfortunately for my country there is no live chat. I want to be able to withdraw but my documents are not accepted. It's uncomfortable and I don't know if there is a way that at some point they can give me a solution since I keep trying to get my documents accepted.

Buenas:

Vi la publicidad de PlayUzu y me decidí crear cuenta y probar el casino. Hice mis primeros depósitos con mi tarjeta de débido a través de su página y me puse a jugar. Hasta ahí todo normal hasta que me dispuse a realizar retiro. Me pedia subir foto de mi tarjeta con la cual yo realicé mi recarga y así lo hice. Tal cual me pidieron envié mi foto de mi tarjeta tanto anverso como reverso, pero a pesar de subirla muchas veces siempre me la rechazan, me indica por correo automaticamente que no envíe foto duplicada cuando he tomado infinidad de fotos de mi tarjeta y las he cargado a través de su página en la sección de subida de documentos. Me intenté contactar por correo pero no dan respuesta y también por sus redes sociales. Lamentablemente para mi país no existe su chat en vivo. Quiero poder retirar pero no me aceptan mis documentos. Es incómodo y no se si haya manera de que en algun momento me puedan dar poder solución ya que sigo intentando que me acepten mis documentos.

Hello alexanderdionicio95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear alexanderdionicio95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.