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Been playing this casino for a while , lost a bit of money along the way , that’s the risk we take I know that .

I’ve won £1900 and gone to withdraw it but looking at it all there is no withdrawal structure that applies to me , it says bank account number but then it’s wanting BIC/SWIFT and IBAN.

I’ve no idea what these are , also contacting them is a big issue

thanks

Chris

Dear Raven1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. A SWIFT code (or BIC) is used to identify banks and financial institutions globally. These codes are used when transferring money between banks internationally.

IBAN (or International Bank Account Number), is a format of your bank account number used when making or receiving international payments.

The casino needs this information to process an international transaction, in other words, to send you your winnings to your local bank from a foreign bank.

If you do not know SWIFT(BIC) and IBAN numbers, I would recommend checking one of your bank statements as this information is often stated there. If you still are not sure, or you do not find this information yourself, my best suggestion will be that you contact your bank and I am sure that they will provide this information to you.

You can also check a few articles regarding this topic:

https://www.investopedia.com/terms/i/iban.asp

https://www.wikihow.com/Find-the-Swift-Code-for-a-Bank

https://wise.com/gb/swift-codes/

Please, let us know when you successfully request a withdrawal. Thank you.

Best regards,

Kristina

Dear Raven1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.