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First they lied for a month that they had paid. When I proved it with bank statements, they returned the money to my account. And now they won't recognize bank statements because they say there is no bank logo.

Prvo su lagali mjesec dana da su isplatili. Kad sam im dokazao sa izvodima iz banke vratili su novac nemoj račun . I sad neće da priznaju izvode iz banke jer kažu nema logo banke.

Hello ivma81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Ref. The account was verified immediately when I registered. I didn't use the bonus. I tell you, for a month they assured me that they had paid me. Then I sent the bank statements and assured them that I had not received the money. Only then did they return the money to my casino account. But then they don't want to pay me because they say they want the bank's logo on the bank statement. It does not make sense . I cannot ask the bank to put a logo just for me. I have an online bank and I can download a bank statement at any time. But they don't admit that

Pozz. Račun je verificiran odmah kad sam se registrirao. Nisam koristio bonus. Kažem vam mjesec dana su me uvjeravali da su me isplatili. Onda sam poslao izvode iz banke i uvjerio ih da nisam primio novac. Tek tada su mi vratili novce na casino račun. Ali onda mi ne žele isplatit jer kažu da žele na izvodu iz banke hoće da bude logo banke. To nema smisla . Nemogu ja banku tražit da samo za mene stave logo. Imam online bankin i u svakom trenutku mogu skinut izvod iz banke. Al oni takve ne priznaju

Hello ivma81,

Couldn't you get any other document which would prove that the account belongs to you and contains the bank's logo on it as well?

Dear ivma81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.