Platincasino - Spelaren ifrågasätter ersättning efter spelstopp.

Two months ago, I hit a bonus on Crazytime at Platincasino with a €10 bet. After selecting a color, the screen froze. I waited for over half an hour, but nothing changed, and I eventually fell asleep.

When I woke up, they only refunded my bet.

Am I entitled to more?

I also have screenshots as evidence.

Ich habe auf Platincasino vor zwei monaten einen Bonus im Crazytime erwischt mit 10€ einsatz und nachdem ich eine farbe ausgewählt habe, ist das bildschirm gefroren, nachdem ich über halbe stunde gewartet habe, hat sich gar nichts geändert und bin dann eingeschlafen.

Als ich dann aufgestanden bin haben sie mir nur meinen einsatz zurück erstattet.

Habe ich da recht auf mehreres?

ich habe auch screenshots als beweis

Dear nignex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Your bet probably wasn't completed correctly due to some technical issues, and in such cases, refunding the bet amount is the correct way to approach the situation.

Please, do not hesitate to let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Thanks for your answer but it was very difficult to get a bonus, the fact that you can just cancel it like that is unfair.

Can I get something from evilotion or something?

Danke für ihre antwort aber es war sehr schwer einen bonus zu fangen, das sie es einfach so abbrwchen können ist schon unfair.

kann ich da was von evilotion oder so bekommen?

Thank you for your reply, nignex. Perhaps you could try contacting the game provider, however, considering the outcome of the bet I am afraid that they won't be able to assist you further. I understand that this situation is unfortunate but from our standpoint, there is not much we can do.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.