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I made the deposit without accepting any bonuses and I haven't received it yet. I tried to contact their support, but it doesn't work and they do not respond via WhatsApp as well. There is simply no communication and I think they are not going to payout my prize which is of 50 reais. I'm very upset.

Fiz o depósito sem aceitar bônus e não recebi ainda.tentei falar com eles e o suporte não funciona e pelo wadzap tbm não respondem simplesmente não tem comunicação e acho que não vão fazer o pagamento do meu prêmio que é de 50 reais estou muito chateada.

Dear mariadosacolao,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you pass the KYC verification?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

dear Maria,

we did have some problems with withdrawal process because of payment provider instability, but you withdraw was processed and transferred to your account yesterday. In fact it took less than 48 hours. Please check and confirm here please

Dear mariadosacolao,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.