Party Casino - Spelarens vinster krediterades inte.

Customer data

First name ERWIN Last name G*** Date of birth 16.09.1967 E-mail e***@hotmail.com Message

Party Casino message Buenas dias, I thought I was lucky for once, the software said you won a drop price? the credit will be credited within 2 hours? lg.hr.g***

Bon jour, thanks for the quick reply, I took the trouble and looked again,

it was in the game Pig Banker after 02.00

Please wait 2 hours for the payout

To date nothing has changed in the account???

lg.erwin g***

Kundendaten

Vorname ERWIN Nachname G*** Geburtstdatum 16.09.1967 E-Mail e***@hotmail.com Nachricht

Party Casino Nachricht Buenas dias,ich dachte ,ich hatte einmal glück,die Software schrieb,sie haben einen Drop Price gewonnwn? das guthaben wird binnen 2 Std. gutgescheieben? lg.hr.g***

Bon jour,danke für die flotte Antwort, ich machte mir die Mühe und sah nochmals nach,

es war im Game Pig Banker nach 02.00

Bitte 2 Std.warten auf die Gewinnauszahlung

Bis heute hat sich am Konto nichts geänder???

lg.erwin g***

Dear Teppata16,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Do I understand correctly that your winnings haven't been credited?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello again, thanks for the quick support, I received the following notification today..

in (Partycasino.com) May 23, 2024, 07:06 GMT+2

Dear Erwin,

Thank you for contacting us.

We would like to inform you that our technicians have now forwarded this. As soon as they have received an answer from the game developer and the matter has been resolved, we will of course contact you.

If you need further assistance, you can contact us at any time.

Best regards,

Jim

Customer Service

Hallo nochmals,dankefür die flotte Unterstützung,ich habe heute folgende Benachrichtigung erhalten..

im (Partycasino.com) May 23, 2024, 07:06 GMT+2

Lieber Erwin,

vielen Dank für deine Kontaktaufnahme.

Wir möchten dich informieren, dass unsere Techniker dies nun weitergeleitet haben. Sobald diese eine Antwort von dem Spieleentwickler haben und das geklärt wird, wirst du von uns selbstverständlich kontaktiert.

Solltest du weitere Hilfe benötigen, kannst du uns jederzeit kontaktieren.

Mit freundlichen Grüßen,

Jim

Kundenservice

Thank you for your reply, Teppata16. So your winnings have not been credited. Is that correct?

Good day, ERWIN G***

May 28, 2024, 00:22 GMT+2

This is a follow-up to your previous request #18501630 "Casino Query"

Buenas dias, as far as I remember, the game stopped, a rectangle about 10 cm in size appeared with the note

You were selected by the system, the software said you won a drop price? The credit will be credited within 2 hours?

I'm waiting patiently..

Iva (Partycasino.com)

May 28, 2024, 07:52 GMT+2

Dear Erwin,

Thank you for contacting us.

We would like to inform you that there is no indication that you have won anything, as your gameplay history on Pig Banker was thoroughly reviewed on May 18th. There is one round where you received two Cash Drop symbols, but these are not enough to trigger the game's bonus.

One affront, one casino less...but thanks anyway/Adios

Buenas dias,ERWIN G***

May 28, 2024, 00:22 GMT+2

This is a follow-up to your previous request #18501630 "Casino Query"

Buenas dias, soweit ich mich noch erinnere, stoppte das Game, ein ca. 10 cm großes Rechteck erschien mit dem Vermerk

sie wurden vom System auserwählt,die Software schrieb,sie haben einen Drop Price gewonnwn? das guthaben wird binnen 2 Std. gutgescheieben?

Ich warte geduldig..

Iva (Partycasino.com)

May 28, 2024, 07:52 GMT+2

Lieber Erwin,

vielen Dank für deine Kontaktaufnahme.

Wir möchten dich informieren, dass es keine Anzeichen dafür gibt, dass du etwas gewonnen hast, da dein Spielverlauf bei Pig Banker am 18. Mai gründlich überprüft wurde. Es gibt eine Runde, in der du zwei „Cash Drop"-Symbole erhalten hast, diese reichen jedoch nicht aus, um den Bonus des Spiels auszulösen.

Ein Affront,ein Casino weniger..trotzdem danke/Adios

Alright, it seems you are unwilling to talk to me clearly, but never mind. If the result wasn't recorded by the game provider, we wouldn't be able to help anyway.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.