Parimatch Casino UA - Spelarens balans försvann.

Hello juraglushhenko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino UA. Please allow me to ask you a few more question before we would move forward.

Could you please advise if there any way to prove that you entered only 500 instead of 5000? Was it deducted from your casino balance directly or from a payment method? When was the last time you spoke with the casino regarding this issue?

Looking forward to your answer.

Regards,

Nick

Good afternoon. I wanted to specify 500, but since the smartphone entered an extra "0" (which is why it turned out 5000 and not 500), I already clicked "translate" at that moment and after that I only noticed an error. I returned to the payment history and wanted to cancel the withdrawal, but the application was already in the "paid" status. That is, in a few seconds the application was completed. I believe that I should have had time to cancel the application. At the same moment I wrote to technical support, but they refused me! Thank you very much for your help!

Добрый день. Я хотел указать 500, но так как смартфон совершил ввод лишнего "0" (из-за чего и получилось 5000 а не 500) я в тот момент уже нажал "перевести" и после этого только заметил ошибку. Я вернулся в историю платежей и хотел отменить вывод, но заявка была уже в статусе "оплачено". Тоесть за несколько секунд заявка была выполнена. Я считаю что у меня должно было быть время для отмены заявки. В тот же момент я написал в техническую поддержку, но мне отказали! Спасибо огромное за помощь!

Hello juraglushhenko,

Please understand that if the account where you donated does not belong directly to the casino and the payment has been made, the casino can hardly do anything with it. Did they specify why is your refund request rejected?

Yes, they indicated. They answered that the application was completed instantly, and because of this they cannot return the money. But why can a withdrawal request be processed for 2-3 hours, and it can be canceled during the processing period, while this one is instantly executed without the possibility of cancellation?

Да, указали. Ответили что заявка выполнена мгновенно, и из-за этого они не могут вернуть деньги. Но почему заявка на вывод может обрабатываться 2-3 часа, и ее в период обработки можно отменить, а эта мгновенно выполняется без возможности отмены?

Hello juraglushhenko,

The withdrawal is a more complex activity as most casinos have to review all the details of the account and the game history before even approve the payment. In case of a donation the payment is transferred from an account to an account instantly without any further review.

Unfortunately as the donation can't be reverted by the casino, we can't progress further in the complaint. You can still try to contact directly the organization responsible for it but I'm not even sure that it is possible to request a refund of a donation.

Is there anything else we can assist you with? If not, we will be closing the complaint.

Regards,

Nick

Dear juraglushhenko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.