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I am trying to permanently close my casino account so that I can no longer access it because I am addicted to gambling and it is harming me. I urgently request that my account be closed. I am unable to definitively close it via chat or Gmail.

Estou tentando encerrar minha conta em definitivo no cassino que eu não possa mais ter acesso pois estou viciado em jogos e não está me fazendo bem ,peço que encerrem minha conta urgente . Não estou conseguindo encerrar em definitivo via chat ou Gmail

Dear felipecerniftcu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"Our customers have a self-excluding option.

Please write to customer support to block@megapari.com and also use the Self-restriction option if necessary.

We provide assistance to players with potential gambling problems which is readily available, systematically provided and logged. We monitor all requests. 

MegaPari offers a self-restricting option which allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after it has been fully verified. Be kindly advised that a photo of your ID/Passport must be attached to your application to self-restrict. If you activate this feature you will be unable to gamble at MegaPari."

Have you followed these steps suggested by the casino? Could you please forward your self-exclusion request to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear felipecerniftcu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account on the platform has been closed

Foi encerrada minha conta na plataforma

Thank you for your reply, felipecerniftcu. Does this mean that we can consider this case resolved?

Dear felipecerniftcu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.