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Subject: Unresolved Withdrawal Issue on Odds96

Review:

I am writing to share my recent experience with Odds96, which has been quite disappointing. On 15/02/2025, I initiated a withdrawal transaction using my account ID 8176224113. Despite the transaction being marked as successful, the funds have not been credited to my bank account.

To resolve this, I provided Odds96's customer support with my bank statement, clearly showing the correct account number. However, I realized that the IFSC code I provided was outdated, though it still corresponds to the same branch. According to HDFC Bank, using an old IFSC code can lead to transaction failures or delays but it only takes time less than 48 for the funds to return back.

However till now it's been 5 days i didn't get any update they keep telling me it takes time the same only.

I urge Odds96 to address this issue promptly and provide a satisfactory resolution. I also advise fellow users to exercise caution and ensure all banking details are current to avoid similar problems.

Dear Joshua129,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Joshua129,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear sir,

My uid 8176224113

This is about the transaction failed where I withdraw the amount of 3000 and 5000 but didn't received in my account. Although I give with correct account number with old IFSC code but it's still linked with the same branch only.According to the HDFC Bank when we give with correct account number with old IFSC code the amount should be refunded to the sender within 48 hours but what ?? Till now it's been like 6 or 7 days there's no update i provided all the bank statement to the customer support but they don't give me any update till now they just said no update and all that it's like theyre ignoring the issue by delaying time.

I kindly request you to solve the issue as soon as possible as its been more than expected thank you.

Dear Nick and Joshua,

On behalf of Odds96, I’d like to clarify the situation to ensure we're on the same page.

The player requested two withdrawals (5000 INR and 3000 INR) on 16/02/2025 at 18:51 and 17/02/2025 at 16:11, respectively. We processed these successfully on 17/02/2025 at 13:10 and 18/02/2025 at 16:38.

However, we later discovered that an outdated IFSC code was provided with those withdrawal requests, which explains why the funds were never received.

At this point, we're actively monitoring the case. While this is quite an unusual situation for us (as players typically provide accurate banking details), we have not yet received the funds back from the bank. Based on the information we’ve been given, the return process can take up to 30 days.

Please rest assured that we are treating this case with the highest priority. However, since the funds have already left our system, at this stage we are waiting for the refund from the bank. As soon as the funds are returned, we will promptly credit the player’s account and assist with placing a new withdrawal.

We would also like to kindly remind the player that providing correct withdrawal details is crucial to ensure successful transactions and avoid such cases in the future.

Dear Odds96 Support Team

I appreciate your clarification regarding the issue with my withdrawals due to the outdated IFSC code. However, I would like to follow up on the status of the refund process.

Since the transactions were processed on 16/02/2025 and 17/02/2025, I would like to know if there have been any updates from the bank regarding the return of funds. Additionally, could you provide any reference number or confirmation that the refund request has been initiated with the bank?

I understand that the process may take up to 30 days, but I would appreciate regular updates so I can stay informed.

Looking forward to your prompt response.

Thank you.

Dear Joshua,

Thank you for your message and follow-up.

To clarify, once the withdrawal was processed and the funds left our system, the transaction became fully dependent on the bank's procedures. In such cases, we, as Odds96, are unable to directly influence or expedite the process. Refunds for failed transactions due to incorrect banking details, such as an outdated IFSC code, are initiated and handled solely by the banking system.

At this stage, we are closely monitoring the situation. However, since the funds are no longer within our system and are with the bank, we are waiting for the refund to be processed on their side. So far, there have been no updates from the bank regarding the return of the funds, which is why we are not able to provide you with any new information at this time.

Rest assured, as soon as the funds are returned, we will immediately credit them back to your account and assist you with making a new withdrawal. In the meantime, we will continue to keep an eye on the case and inform you of any updates as soon as we receive them.

Thank you for your understanding and patience.

Dear Joshua129,

I hope you're doing well.

As per the casino, this matter is currently out of their control. I can only advise that you remain patient until the bank processes the refund to them, after which you will be able to request a new withdrawal.

I kindly ask both parties to keep us updated with any developments as they arise.

Best regards,

Nick

Subject: Urgent: UTR Tracking Required & IFSC Code Confirmation

Dear Odds96 Support,

I visited my bank and provided them with the UTR number for my withdrawal transaction. After reviewing their records, the Branch Manager informed me that Odds96 should track the UTR from your end to determine the status of the transaction.

Additionally, the Branch Manager confirmed that my IFSC code is not outdated, so there should be no issue with the transaction being processed. Since the funds have still not been credited to my account, please track the UTR number on your side and provide a clear update on the status of the transaction. If the payment failed, I need confirmation on when the funds will be returned.

I have been waiting since February 15, 2025, and I need an urgent resolution. Please investigate this matter and update me as soon as possible.

Best regards,

Joshua Ly****.

Thank you Joshua129 for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Joshua129,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will continue to work closely with the casino team to aim for a timely resolution of the issue.

Dear Odds96 Casino,

Could you kindly share any updates regarding the transactions?

Dear All,

Let me clarify the case once again:

The player initially requested a withdrawal to IFSC YESB0MCA007, which belongs to Yes Bank Ltd. However, the bank statement they provided shows IFSC MCAB0000007, which belongs to a completely different bank (The Meghalaya Co-operative Apex Bank Ltd.). This mismatch is the reason why the funds took longer to be returned to our account.

As of today, the funds have been successfully refunded to our account, and we have credited the player's account on the platform.

Dear Odds96 Casino,

Thank you for your explanation. I'm glad the funds have been recredited to the player's account.

Dear Joshua129,

As per the casino team's response, the delay was caused by a discrepancy in the bank accounts. However, the funds have now been successfully recredited to your account. Please inform me if I can mark this case as resolved or if you need further assistance with anything else.

Dear Joshua129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Joshua129,

While the casino team has confirmed that the funds have been credited to you, we have not received any further confirmation from you regarding this or if you require additional assistance. Consequently, we are forced to close this complaint as rejected. I would like to express my gratitude to the casino team for their cooperation.

Please feel free to reach out to us should you encounter any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru