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Issues with gameplay, inability to withdraw bets. Which were done in advance and errors while placing multiple winning bets and only going through on losing bets. I have attached photos of some issues I contacted them they will not help me.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I’ve never made any successful withdrawals my accounts verified and I sent you the email chain! Thank you

Dear sati725, I haven't received your email. Did you send it from the same email address you provided here?

Also, could you clarify if you accumulate your winnings with or without an active bonus?

Yes I have off the same email? Have you received it??

Sorry I sent it to petronela by accident!

Did you receive it?

I did more research into it. I am banned off there sister sites due to a net work wide self exclusion due to a gambling problem.

Dear sati725, could you please forward your game history in Excel format with the exact time of the incident to dominika.l@casino.guru?

Could you please send me the photos you mentioned? I haven't received them.

Sorry, how do I send it in excel format?

Dear sati725, please request your game history in Excel format from the casino.

Wil do

Dear sati725, have you received your game history in Excel format from the casino?

Dear sati725,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sent

Dear sati725, do you have any evidence to support your claim that you were unable to cancel the bets?

Let me check my screenshots I think I have some screenshots I sent them some too from what I recall.

Dear sati725, I have not received any evidence from you.

I’ve sent an email with all I have!?

Dear sati725, firstly, it’s important to highlight that when you encounter technical errors or disruptions in any online game, it’s generally advisable to stop playing immediately. Continuing to play during such issues can complicate the situation further and may lead to additional losses, as you experienced.

Regarding your complaint, without supporting evidence that you couldn't cancel your bets, we are unable to effectively investigate your complaint.

Additionally, if you feel that your concerns are not being adequately addressed, you may want to consider reaching out directly to the game provider or the licensing authority. They may offer a different perspective or assist in resolving the issues you've faced.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. If you collect any supporting evidence, you can reopen this complaint at any time.