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It's been more than 48 hrs since I made my withdrawal, I've already done the verification too, and now no one responds to me, on another site does the agent receive it in a few minutes? dissatisfaction.

Ja faz mais de 48 hrs q fiz meu levantamento, ja fiz a verificação tbm, e agora ninguem mais me responde, em outro site agente recebe em alguns minutos? Insatisfação.

Hello solangeceolin817,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mega Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Account verified since Friday, no bonus balance. Today they sent an email that my withdrawal was processed, but so far nothing

Conta verificada desde sexta feira, nao e saldo d bônus. Hj mandaram um email q meu saque foi proscessado, mais ate agora nada

As I mentioned above, it might take up to 14 days so I would definitely recommend to wait only. Let us know within a week if there is any update.

Dear solangeceolin817,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.