Lucky Days Casino - Spelaren har överskridit en maximal insatsgräns.

Registration very easy and great, the bonuse too. So now you play and play, you win a lot and you want to pay out. Suddenly this is bonus money, but it is not shown to you at all. And as it is, in the end you stand at 0 and have 97% through. Played all the time with stakes over 5 euros. Because there is really no precise display or it would be displayed extra

Anmeldung sehr einfach und Spitze, die bonuse ebenfalls. So jetzt spielt man und Spielt, einiges gewonnen und man möchte auszahlen. Auf einmal ist dies bonusgeld,es wird einem aber überhaupt nicht angezeigt. Und wie es so ist, am Ende steht man bei 0 und hat 97% durch. Die ganze Zeit mit Einsätzen von über 5 Euro gespielt. Da fehlt echt eine genaue Anzeige oder es würde extra so angezeigt

Dear Steve,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s Bonus T&Cs and I found this:

"The maximum wager when a Bonus is pending, or actively being turned over is 5€/$ or currency equivalent. You may lose your Winnings if you do not follow this rule."

I am not sure I fully understand your issue. Could you please specify which bonus you redeemed? Or did you play with the bonus you never activated? Were your winnings confiscated?

I hope, we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear Steve,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.