Lucky Bity Casino - Spelarens insättningar krediteras inte.

Made two separate deposits on two separate dates. The first deposit on March 27th, 2024 for the amount of $11 and Submitted a ticket for account not being credited. The 2nd deposit I made by accident. I sent $40 to my LuckyBity's deposit address instead of my intended recipient's address. I updater my Prior ticket letting the casino know that I had made a 2nd deposit . Note: deposit were made with LTC.

Although the 2nd deposit was made by accident, I wouldnt have had any issues with the deposit if the funds were credited to my account.

Dear Bx10ng,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Talked to my payment provider and was informed that there is nothing that they could do once the transactions are completed, stating that my only option is to contact the recipient and request refunds for both transactions. I've updated my ticket asking LuckyBity to issue a refund if my account wasn't going to be credited. Havent received any sort of response from LuckyBity.

Dear Bx10ng,

The most important thing is to forward the payment confirmation to the casino. After that, the casino need to locate the lost funds and add it to your account which may take up to a few weeks (usually 1-4).

As your deposit was made something over a week ago, I would definitely recommend to wait only. In case if it would take longer than recommended, we can try to intervene.

Dear Bx10ng,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Payment confirmation was provided for both deposits. There still has been no response of any kind from LuckyBity.

Dear Bx10ng,

Can you also please forward us the proof of deposits from your payment provider? Please forward it to nikolas.b@casino.guru.

Thank you Bx10ng for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Bx10ng,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Bity Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Bity Casino,

Could you state why the player's deposit got lost?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru