Leonmonaco Casino - Spelarens insättning har aldrig krediterats till hennes konto.

Hello. I deposited SEK 249.90 into leomonaco on Thursday, June 18th. The money was deducted from my account, and I have Swedbank so it was secured amount until last Saturday! Wrote to leomonaco on Thursday, but received reply from them on Saturday that I had to take a screenshot of the amount that had been deducted from my bank. But now that sum has disappeared from my bank strangely enough so there is no evidence that I have put the money in. But I have not recovered the amount I deposited into my bank! Mvh Angelica

Hejsan. Jag satte in 249,90 kr till leomonaco torsdagen den 18 juni. Pengarna drog från mitt konto, och jag har Swedbank så det stod skyddat belopp till i lördags! Skrev till leomonaco i torsdags, men fick svar från dom i lördag att jag va tvungen att ta skärmdump på det belopp som hade dragit från min bank. Men nu har den summan försvunnit från min bank konstigt nog så där finns inga bevis på att jag har satt in pengarna. Men jag har inte fått tillbaka den summan jag satte in till min bank! Mvh Angelica

Dear Angelica,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Angelica,

Is there anything new regarding your case? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.