Kings Chance Casino - Spelaren kämpar för att dra tillbaka sitt saldo.

Good day.

Although I don't have any direct problems with the payout, I couldn't submit it either because my account hasn't been verified for months.

Documents have been sent, but the mail server refuses to receive them 🤔

Live chat seems disabled 🙄

Guten Tag.

Zwar habe ich nich direkt Probleme mit der Auszahlung, aber könnte diese auch nicht einreichen, da mein Account seit Monaten nicht verifiziert wird.

Dokumente wurden versendet, aber der Mailserver lehnt den Empfang ab 🤔

Live-Chat scheint deaktiviert 🙄

Hello btok1986,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kings Chance Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you ever receive any feedback from the casino?

Looking forward to your answer.

Regards,

Nick

Dear btok1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello,

Somehow the notifications must have gone under 😑

Unfortunately there was ZERO response from the casino.

No matter which email address I used, the acceptance was always REFUSED by the mail server.

Therefore there was NO contact with the support.

This situation has existed since the attempt to send in the requested documents.

But it's done now, because I thought to myself, either it's going to be more now, or the effort isn't worth it anymore.

Conclusion:

no more effort

account empty.

🤣🤭🙈

Hallo,

Irgendwie sind die Benachrichtigungen wohl untergegangen 😑

Leider gab es NULL Reaktion vom Casino.

Egal welche email adresse ich benutzt hab, immer wurde die annahme VERWEIGERT vom mailserver.

Daher kam es zu KEINEM Kontakt mit dem Support.

Diese Situation besteht seit dem Versuch die geforderten Dokumente einzusenden.

Hat sich aber mittlerweile erledigt, da ich mir dachte, entweder es wird jetz mehr, oder der Aufwand lohnt sich nichmehr.

Fazit:

kein Aufwand mehr,

Konto leer.

🤣🤭🙈

Do I understand it correctly that you have played away your balance and the complaint is no longer relevant?

Dear btok1986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.