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Good day,

for the second time, I am solving the problem with this casino. The first time I won 2.5 tons of euros, I left the game and I still had 100 euros on my account. And it must be added that I allegedly lost the money I won in a while, it was a time of half a second for almost everyone. Well, I tried them one more time and this time I asked for a selection, which I do normally, and the day before I picked and I kept 600 euros in the game, I started to succeed, I made high stakes and suddenly I jumped a higher win, I say great . Well, it wasn't a win, they canceled both 1000 euro withdrawals without me knowing it and without disconnecting me from the game, and I clicked for them. Then I wonder where I have my money, but I don't. The excuse was that I deposited via paysafe all night because I ran out of card limits and not from my account, which I admitted. Anyway, I didn't win that money. In addition, the conditions do not mean that a third party account should not be used. Only that the money must not come from crime and must be proven their origin and how they got into the account. So they should contact me by e-mail and see how the situation is resolved. The conditions also have that the selection can be canceled only if the player is logged out of all games, which I was not. So I want my 2t or let them return my deposits, which is less than 2t euros. I would just like to warn people that this is not their first time and I have a feeling that they are doing it on purpose and that it is slightly smelly of fraud. But maybe I'll be pleasantly surprised in the end. I will inform .

Dobrý den,

jiz po druhé řeším problém s tímto casinem. Poprvé když jsem vyhrál 2,5t euro , tak jsem vyjel ze hry a na kontě jsem měl stále 100euro. A nutno dodat , ze jsem vyhrané peníze prý během chvíle prohrál , vycházelo to časové půl sekundy na tocku skoro kazdou. No zkusil jsem je ještě jednou a tentokrat jsem zažádal o výběr , což dělám normálně i den před tím jsem vybíral a 600euro jsem si nechal ještě do hry , začlo se mi dařit , točil jsem vysoké sázky a najednou mi skočila vyšší výhra , říkám si super. No ona to nebyla výhra , zrušily mi oba výběry po 1000 euro aniž bych to věděl a aniž by mě odpojili ze hry a ja cvakal i za ne. Říkám si potom kde mám své peníze , no nemám. Vymluvou bylo , ze jsem za celou noc jednou vložil přes paysafe protože mi došel limit u karty a ne ze svého účtu, což jsem i přiznal. Každopádně za ty penize jsem nevyhrál. V podmínkách navíc nic takového nemají, ze by se nesměl využít účet třetí osoby. Pouze , ze penize nesmí pocházet z trestné činnosti a musí byt prokázány jejich původ a jak se dostaly na účet. Takže se mi mají ozvat na mail a uvidím jak se situace vyřeší . V podmínkách také mají , ze zrušit výběr lze pouze tehdy je-lípou hráč odhlášen ze všech her , což ja nebyl. Takže po nich chci svoje 2t a nebo ať mi vrátí vklady , což jsou necelé 2t euro. Jen bych rad lidi varoval , ze to u nich není poprvé a mam pocit , ze to dělají schválně a ze to u nich lehce zavání podvodem. Ale třeba budu nakonec mile překvapen. Budu informovat .

Dear retsim90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

„ 4.1.9. In relation to deposits and withdrawals of funds into and from Your Member Account, You shall only use credit card and other financial instruments that are valid and lawfully belong to You."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Dear retsim90,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

But it was about the deposit. That explained. The point is that the fraudsters are rude. Everything there is very pofiderni. They warn everyone who wants to play there. They will do everything so that they do not have to pay you money. My withdrawals canceled me just as I was playing and spinning the rest of what I kept for the game for 20 euros, suddenly I see a win higher than I expected, but it was canceled by them (for no reason) they could leave him waiting. But they did it on purpose when they saw the play and of course it bothered me and I noticed until almost there was nothing out of the selections being returned, so that win in the game was returned to the selection. Then they wrote that it was important for them not to have pending selections. Such nonsense, they themselves write from having 5 days to settle, wait it they could put. They are cheaters and I believe that the games they have there can somehow be set up by them and their competitions of the type that they will pick the ones as much as possible, but some list of points to know that this is not a scam is not there. For me, I'm just a naive jerk for playing with them. They don't have the license and the right to play with us for any reason, and I want to warn everyone. Personally, I will take care of the advertising on youtube, someone has to write something about the fraudsters and warn other trustworthy people like me.

Jenže tady neslo o ten vklad. To se vysvětlilo. Jde tu, ze jsou podvodníci sprostý. Vše je tam velmi pofiderni. Varují tímto každého kdo tam chce hrát. Udělají vše proto , aby Vám peníze nemusely vyplatit. Mě výběry zrušily zrovna když jsem hrál a točil po 20 eurech zbytek co jsem si nechal na hru, najednou mi vidím výhru vyšší než jsem čekal jenže to byl od nich zrušeny výběr ( bezduvodu) mohli ho nechat v čekání . Jenže udělali to schválně když viděli ze hrají a samozřejmě mě to zájelo a ja si všiml až když tam skoro nic nebylo ze výběry byly vráceny , takže ona výhra ve hře byl vráceny výběr. Pak napsali ze jim jde o to ať nemají čekající výběry . Takovy nesmysl , sami píší ze mají 5 dnů na vyřízení , čekat to tam mohli dal . Jsou to podvodníci a věřím , ze ty hry co tam mají se daji nějak nastavit od nich a jejich soutěže typu , ze vyberou ty co nejvíce protocili , ale nějaký seznam bodu aby člověk věděl, ze to není podvod tam není. Za mě jsem proste naivní blbec , ze jsem s nimi hrál . Tu licenci a oprávněni hrát u nás nemají z nějakého důvodu a tímto chci všechny varovat. Osobně se jim ještě postaram o reklamu na youtube, někdo o těch podvodnicich už něco napsat musí a varovat tak ostatní duverivce jako jsem já.

Thank you for your reply, retsim90. Please note that withdrawals can be canceled for various reasons and it doesn't necessarily have to be the casino's mistake. If you lost the returned winnings, I am afraid that there is not much more we could do.

Unfortunately, we cannot make a case solely based on what you are describing. If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Thank you for your understanding.

Dear retsim90,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player has lost their winnings and then stopped responding to our messages.