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Hi, I'm Kristina. I have been trying to withdraw for 24 hours .. unfortunately when I arrive to put my data and my iban the page is played and does not go on blocking the withdrawal.

A week ago I tried to withdraw the first 150 but in an email they wrote me if my withdrawal method was not good and to try again with another way but it crashes. I attach the screen of the mail I received. Please help me

Ciao sono Kristina sto provando a prelevare da 24 ore .. purtroppo quando arrivo a mettere i miei dati e il mio iban la pagina si gioca e non va avanti bloccando il prelievo.

Una settimana fa ho provato a prelevare i primi 150 ma in una mail mi scrivevano se il mio metodo di prelievo non andava bene e di riprovare con un altro modo ma si blocca. Allego lo screen della mail che ho ricevuto. Per favore aiutatemi

Dear kristinasula45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt at withdrawal? Could you please confirm that you have successfully passed the KYC verification?

Also, I don't see any screenshots attached to this complaint. Would you be so kind as to post them here?

Thank you very much in advance for your reply.

Best regards,

Kristina

I solved thanks and sorry

Ho risolto grazie e scusate

Awesome news, kristinasula45. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.