Gratorama Casino - Spelaren verkar inte kunna betala ut sina vinster.

Hi, I won at Gratorama Casino and you can't transfer money to your account in any way. But depositing money is not a problem. Thanks for resolving.

Zdrabím, vyhrál jsem v Gratorama Casinu a nemohubsi peníze převést na svůj účet žádným způsobem. Ale vložit peníze to problém není. Díky za vyřešení.

Dear Miloslav,

Thank you for contacting Casino Guru and letting us help you. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Have you made a withdrawal in the casino before? Has your account been verified? 

Best regards,

Peter

Dear Miloslav,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.