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I made a withdrawal on the 17th of March , the same withdrawal was processed on the 20th after being processed that same day I received a payment of £215.18 the rest of the amount was not paid to me, the withdrawal amount was £1000 already last month I made a withdrawal in the amount of 1300£ and they were paid in two different payments .. the same happened with my father who won 300£ made a withdrawal and a week later the money went to the casino account again.

Fiz um levantamento no dia 17 de março , o mesmo levantamento foi processado no dia 20 após ser processado nesse mesmo dia recebi um pagamento no valor de 215,18 £ o restante do valor não me foi pago , o valor de levantamento foi de 1000£ já no mês passado fiz um levantamento no valor de 1300£ e foram pagos em dois pagamentos diferentes .. o mesmo aconteceu com o meu pai que ganhou 300£ fez levantamento e uma semana depois o dinheiro foi bater há conta do casino de novo .

Hello Vitor,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grand Mondial Casino. Please allow me to ask you a few more question before we would move forward.

Could you please clarify how exactly did the withdrawals happen and when did which arrive or you can also send screenshots of it to nikolas.b@casino.guru as it is not entirely clear for me from the description. Did the casino verify both you and your father - some casinos may count it as duplicate account and block you from the casino for it.

Looking forward to your answer.

Regards,

Nick

The account was not linked as the same because last month I made a withdrawal of £1300 and received in two payments but I received it, and on the 17th of March I made a withdrawal of £1000 on the 20th it was processed and I received a payment of 215 I didn't receive anything else.

A conta não foi associada como a mesma pois no mês passado fiz um levantamento no valor de 1300£ e recebi em dois pagamentos mas recebi , e dia 17 fiz de março fiz um levantamento de 1000£ dia 20 foi processado e recebi um pagamento de 215£ não recebi mais nada .

Hello Vitor,

Could you please advise if you have played with bonus money? Can you make some screenshots of those withdrawal request and the amount received as proof - please send it to nikolas.b@casino.guru.

Regards,

Nick

Dear Vitor,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.